FAQ & Answers

How to download touchpad driver. Go to the Acer download site. If you don't know whether you have the ALPS or the Synaptics Touchpad. Feb 21, 2017  Latest Synaptics Touchpad Driver Released for Windows Synaptics Touchpad Driver Download Page. Latest Synaptics Touchpad Driver for. (Acer ES1 -111M).

• Hi,
  I think you have a Precision Touchpad, I couldn't find any Synaptics driver from Acer support site, you need to make sure that you have Synaptics touchpad in your laptop( check in Hardware IDs in Device manager).
  Download the driver from Synaptics, go to BIOS and switch to Basic mode for your touchpad, install the driver after uninstalling the current driver.
  Please make a backup of your system or system restore point to be on the safe side.
  http://www.synaptics.com/resources
  

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.
• 0
• edited October 2017

  Hi,
  Could you please expand 'Human Interface devices' and 'Mice & other pointing devices' in Device manager, post the snip like the one in my previous post.
  

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.
• edited November 2017

  Hello,i got the same laptop Acer a515 51g and i cant scroll or zoom on my touchpad.Here is photo of mine driver.I can not post a photo here.I will try sending it to inbox. It is not possible to sent photos for newcomers.Driver name is PS/2 Port compatible pointing device.Is there any help for this?
  

• Hello,i got the same laptop Acer a515 51g and i cant scroll or zoom on my touchpad.Here is photo of mine driver.I can not post a photo here.I will try sending it to inbox. It is not possible to sent photos for newcomers.Driver name is PS/2 Port compatible pointing device.Is there any help for this?
  

  Hi,
  Have you checked your BIOS settings? If not, go to BIOS settings and check whether your Touchpad is in Basic mode or Advanced mode(see my previous post above).
  

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.
• 0
• OK, switch to Advanced, click on Basic and with up/Down button move to Advanced, click F10 to save settings and exit.
  

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.
• 0
• Hi,
  You are welcome, please mark the thread answered, thanks
  

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.

• OK, switch to Advanced, click on Basic and with up/Down button move to Advanced, click F10 to save settings and exit.
  

  Thanks Sir... This process worked on my acer a515-51G-50JE (aspire 5) thanksssssss again :-)

• OK, switch to Advanced, click on Basic and with up/Down button move to Advanced, click F10 to save settings and exit.
  

  Thanks Sir... This process worked on my acer a515-51G-50JE (aspire 5) thanksssssss again :-)

  
  You are welcome

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.
• Unfortunately, none of this more informed advice worked for me after several hours. This after I tried the pedestrian, non-helpful Microsoft assistance, https://support.microsoft.com/en-us/help/4027866/windows-fix-touchpad-problems-in-windows-10.
  I had just bought this laptop on Friday 3/23/18, got all email accounts and business data pushed over the weekend. Then the Windows10 update happened on Monday OFFSITE and the touchpad would NOT work. Though I am upset with Microsoft who seemingly pushes/forces updates that overwrite workable drivers or change memory pointers, I am also surprised at Acer Support who does not have a touchpad driver for the Aspire 515 even to try.
  I did a full reset/reinstall of windows and still nothing. I am returning this Acer Aspire 515 to Costco AFTER so much wasted time. I really am stunned that a brand new system designed for Win10, loaded, would catastrophically fail for 'laptop', mobile functionality. I have battled switching from Microsoft for years and actually stayed on Windows 7 until this purchase. If something remotely similar happens to another Win10 laptop I try today, I will abandon Microsoft for Apple.
• Your choice but first I would check Device Manager > View > Show hidden devices and look for a touchpad driver that failed to start and what the error code is. If there is nothing then maybe the touchpad failed (rare).
• Padgett,
  I was in device manager for hours last night, saw touchpad, saw Synaptics, but the approaches above and elsewhere did not work as for others, including
  1) bootup touchpad
  2) Download the Intel IO chip set drivers for Windows 8.1. Run the setup for the driver in 'compatibility mode' and install. You will need to restart the computer. The computer will then recognize the track pad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the track pad is not immediately active on the restart, hit Function F7. https://www.ifixit.com/Answers/View/375973/in+my+acer+after+installing+windows+10+my+touchpad+is+not+working
  When I would press touchpad an icon would appear in top middle of screen resembling a touchpad with a red x in bottom left corner.
  I am a fairly technical person, and an update simply should not do this. Moreover why does Acer NOT have a driver for the Aspire 515, https://www.acer.com/ac/en/US/content/support-product/7244?b=1
  Anyway, I have decided to return. I cannot afford this to happen offsite again.
  Chris

• Padgett,
  I was in device manager for hours last night, saw touchpad, saw Synaptics, but the approaches above and elsewhere did not work as for others, including
  1) bootup touchpad
  2) Download the Intel IO chip set drivers for Windows 8.1. Run the setup for the driver in 'compatibility mode' and install. You will need to restart the computer. The computer will then recognize the track pad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the track pad is not immediately active on the restart, hit Function F7. https://www.ifixit.com/Answers/View/375973/in+my+acer+after+installing+windows+10+my+touchpad+is+not+working
  When I would press touchpad an icon would appear in top middle of screen resembling a touchpad with a red x in bottom left corner.
  I am a fairly technical person, and an update simply should not do this. Moreover why does Acer NOT have a driver for the Aspire 515, https://www.acer.com/ac/en/US/content/support-product/7244?b=1
  Anyway, I have decided to return. I cannot afford this to happen offsite again.
  Chris

  Hi,
  If you want to install Synaptics driver, you have to set the Touchpad in Basic mode (in BIOS) and install the downloaded Synaptics driver from Acer support site. The driver for Touchpad(HID-compliant mouse) is provided by Microsoft but the hardware is either from Synaptics or Elantech, so if you are using the HID-compliant touchpad, the driver is installed by the OS.
  

  Please don't click 'Like' but click 'Yes' for 'Did this answer the question', if I resolve the problem.
• Acer aspire 5 a515-51g laptop physical keyboard not working in windows 10 anyone have a solutionpzz share
• Acer aspire 5 a515-51g laptop physical keyboard not working in windows 10 anyone have a solutionpzz share
• Acer aspire 5 a515-51g laptop physical keyboard not working in windows 10 anyone have a solutionpzz share

• OK, switch to Advanced, click on Basic and with up/Down button move to Advanced, click F10 to save settings and exit.
  

  thanks a lot. your post was really helpfull. Now my touchpad is work properly with all functions
  

• Aspire A515-51G - Synaptics driver , Need touch pad driver for single touch scroll

  It runs ELAN drivers, I think '

Download the latest Synaptics PS/2 Port TouchPad driver for your computer's operating system. All downloads available on this website have been scanned by the latest anti-virus software and are guaranteed to be virus and malware-free.

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